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| November 2008 | Liquid Web Home | Newsletter Archive |
10 Minute Average Help Desk Response Time for October - 30 Minute Response SLA!  One of the things that we work hard on every day at Liquid Web is continual improvement of support response times. We want to make sure that our responses are helpful, thorough and most of all - fast. Over the past 2 years we have enacted a strategic initiative to continually improve our ticket response time. This process resulted in a dramatic improvement. In October we averaged 10 minutes! In celebration of this milestone we are proud to offer a new 30 minute initial response time guarantee for all tickets that are submitted or authenticated through PIMS. This guarantee is our commitment to you that Heroic Support is always available quickly. Rest assured we will stay ever vigilant to our mission of increasing the quality and speed of our Heroic Support.
Data Center 3 Construction Update We are coming up on 5 months since we announced the ground breaking of Data Center 3 so we thought we should take a moment to update you on the status of the project.
Liquid Web Guardian Sale! For a limited time when you purchase a new Dedicated Server and Liquid Web Guardian save $20 off the 100GB option & 50% off the MySQL Plugin! 100GB - $80 (Save $20 off regular price!)  Liquid Web Guardian is a fully-managed robust backup solution that provides continuous data protection and off-site disaster recovery for Linux and Windows Dedicated Servers. Liquid Web Guardian uses replication and synchronization, with point-in-time snapshots, to provide up-to-the-minute data protection of your complete server configuration. In the case of a catastrophic event, our Sonar Monitoring Team recovers your exact server configuration to minutes before the event occurred.
Liquid Web SWAG - T-Shirts, Mugs, Heroes, and More! We've got great new Liquid Web swag to show off! Mugs, Heroes, T-shirts, Pens, Hats and More! If you see something you like, visit us on Facebook and tell us how business has been - or maybe - tell us about any exciting new projects coming up. Either way we'll send you out some new swag!* (Shipping charges apply outside USA)
Are you satisfied? If you are satisfied, would you do us a small favor? Would you take a moment to mention us in your website, twitter, blog, or better yet, maybe you could tell a friend? We would really appreciate it. Your honest feedback is all we ask. Here are some Banners that Jason Grasshoff put together. If you'd like something custom designed for your site with your Logo, we'd be happy to help. Just contact us at hero@liquidweb.com.
Thank you very much. We couldn't do it without you.
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